Digital Public Service Innovation of the Year
The Digital Transformation of Public Services in the UK remains a key part of the modernisation of Public Services from Central and Local Government; to Health and blue light services. This award is for a public sector product or service that has shown an innovative approach during the last year that has seen measurable impact and outcomes.
DVLA's digital medical notification service offers a quick and secure way for drivers to declare if they have a condition that may affect their ability to drive safely. The easy to use service covers over 200 medical conditions and offers instant licensing advice, helping to keep our roads safe.
DVLA's Fitness to Drive Project has successfully delivered an innovative digital service, allowing car and motorcycle drivers to notify medical conditions and renew short-term driving licences, online. The consideration whether a driver is medically fit to drive can be a complex and highly sensitive additional tier in the driving licence process, making this a landmark success for the DVLA. In addition, it was the first project delivered using internal IT resource, since DVLA brought its IT skills and resource in-house.
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Cambridge County Council and LGSS Digital have digitally transformed CCC's blue badge application process. The use of clever integration and efficient automation has helped to redefine the end to end process, delivering radical improvements to user experience, enabled citizens to receive their badge quicker and has reduced the service cost.