AI Expert of the Year Runner Up

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Andy Bell

Founder & CEO

HelpFirstai

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My mission is to harness the potential of artificial intelligence (AI) for the benefit of vulnerable service users.

I’ve built a team of experts combining deep expertise in AI, user-centred design, and understanding the challenges faced by caseworkers and service providers. We’re reimagining casework through cutting-edge innovations, collaboration, inclusivity, and tangible outcomes of improved performance and productivity.

We zero in on the highest priority items to unlock value and deliver impact. We run riskiest assumption tests, avoid rabbit holes and push at open doors - including low code tools and AI functionality of existing CRMs. The crux of the challenge is often evaluating machine generated output, for which we can employ prompt engineering, LLM fine tuning, RAG and classical NLP.

We take data security seriously, with pseudonymisation of data, to remove Personally Identifiable Information, housed in secure architecture. Model and bias evaluation is a key part of our offer.