TellJO
TellJO uses technology to improve wellbeing and prevent crisis situations, like debt and homelessness.
We work with organisations to proactively offer their customers a digital wellbeing check, a series of mainly yes/no questions to understand a user’s wellbeing level. It generates personalised signposts, for financial, physical or mental health support.
In some cases, we help customers who have arrears. We believe the way arrears are currently pursued causes harm and pushes people further into debt. Instead, we help understand reasons for non-payment to save customer stress and reduce the risk of enforcement by 33%.
User feedback “If I hadn’t had the link for TellJO, then my home was actually at risk, don’t really know where I would be right now.” After completing a wellbeing check, users feel on average 8.6 out of 10 better.