Claire Reynolds
I am passionate about delivering meaningful social impact. With 15 years’ experience in-house at charities, leading digital transformation and user-centred design, I’m proud to head up the third sector portfolio at Healthia (formerly Mace & Menter). I work alongside a talented team with a shared goal: creating better experiences to deliver better outcomes.
Throughout my career, including recent projects with Macmillan, With You, Breast Cancer Now, NHS Gloucestershire and the V&A, I’ve focused on developing new or enhancing existing services for patients, staff and carers, both on- and offline. Service design and research have been key tools, enabling informed decision-making and de-risking transformation.
Service design is also critical in breaking down internal silos that can slow progress. I’m passionate about helping more charities embed service design and research capabilities, and I aim to support organisations in recognising the value of design thinking by fostering a collaborative, one-team approach on all my projects.
Intelligent Case Notes
Automatic triaging - LLM based technology to do a ‘first pass’ prioritisation of new cases based on vulnerabilities detected in the intake information
Risk alerts - these are visual representations of flags like medical conditions or equipment needs, young children, and people of pensionable age. You can roll over one of these flags to see a summary of why it is present.
Supervisors get a real-time dashboard of case mix per team member, so they can allocate new cases accordingly.
Arup Fuse: Simplifying our Project Delivery
Fuse is a secure, customisable, and flexible web-based project portal that integrates rich and interactive content from commonly used tools, applications, and services. It serves as a central hub for project information, providing an efficient, self-serve user experience for both internal and external stakeholders. The platform's advanced GIS services, spatial analytics, and database tools support the work of project managers and various engineering teams, enabling them to make informed decisions based on accurate and up-to-date information
Andy Bell
My mission is to harness the potential of artificial intelligence (AI) for the benefit of vulnerable service users.
I’ve built a team of experts combining deep expertise in AI, user-centred design, and understanding the challenges faced by caseworkers and service providers. We’re reimagining casework through cutting-edge innovations, collaboration, inclusivity, and tangible outcomes of improved performance and productivity.
We zero in on the highest priority items to unlock value and deliver impact. We run riskiest assumption tests, avoid rabbit holes and push at open doors - including low code tools and AI functionality of existing CRMs. The crux of the challenge is often evaluating machine generated output, for which we can employ prompt engineering, LLM fine tuning, RAG and classical NLP.
We take data security seriously, with pseudonymisation of data, to remove Personally Identifiable Information, housed in secure architecture. Model and bias evaluation is a key part of our offer.
Tackling Mobile Performance Problems in Westminster
The core idea is to provide an effective evidence base that empirically brings to life our anecdotal evidence of poor mobile user experience in Westminster. Over two months in early 2024, the council and Inakalum surveyed the borough, using normal mobile phones hosted in Veolia waste collection trucks, to identify the capacity challenges in the city.
The devices collected the data required to map capacity problems across all major mobile networks. By using waste trucks, we captured data in the morning, afternoon and evening, showing how capacity changes throughout the day. This data revealed specific areas of congestion and provided evidence for discussions with planners, so network connectivity can be factored into the planning process and help inform our Infrastructure Development Plan. Additionally, Ontix is leveraging the data to target areas for additional small cell deployments, which is the primary method of addressing capacity problems in dense urban areas.
Zoe Galvin
As KCCs Digital Programme Manager, I am dedicated to enhancing digital experiences and driving transformation within Kent County Council. My focus is on improving service delivery, reducing costs, and promoting accessibility and inclusion. I lead initiatives such as the Digital Post project, which aims to streamline postal activities and support hybrid working practices. I advocate for user-centered design, ensuring that our digital services are intuitive and meet the needs of all residents. My commitment to digital transformation is evident in my efforts to foster collaboration across departments and leverage technology to achieve strategic goals. I am passionate about creating a culture of continuous improvement and innovation, empowering teams to embrace digital solutions that enhance efficiency and deliver better outcomes for our community.
Georgia Collins
I am passionate about using digital to generate valuable insights which can be used to improve the world we live in. At Arup, I enjoy working on large infrastructure and environmental projects and using my digital expertise to help deliver high-quality work for our clients. I am particularly keen to promote the important of ‘where’ and integrate geospatial into all our projects. I am a big proponent of automation and using it to drive efficiencies.
As a young digital leader, I am eager to showcase the power of geospatial and encourage engagement between digital experts in my organisation, in the region more broadly. I am keen to encourage others to foster their digital skills and to play my role in helping drive digital transformation.
Digital Champion with Disabled people
Ideal for All is a charity run by and for disabled people. We know first hand how hard life is without equal access to digital. We work to ensure everyone has access, and we enable people that have been on that journey themselves to have their ‘voice’ heard, and to give back to other who need digital too.
Closing the gap on the digital divide, we supported over 1,700 disabled and vulnerable adults last year with vital digital skills, access to free data enabled devices and adaptive technology. Our staff also have disabilities including being visually impaired and share their knowledge, expertise and even equipment with others to give them access to the digital world on their terms – using low cost solutions which can be easily replicated at home such as generative free AI, adaptive technology and accessible equipment to give everyone access no matter their age, ability or background.
Click Start. Digital Skills Initiative
The Institute of Coding (IoC), led by the University of Bath, is a national collaboration of universities, employers, and charities dedicated to closing the UK’s digital skills gap and driving social mobility. Since 2018, we have developed over 150 courses with 35 UK universities, enrolling more than 1 million learners, particularly from underrepresented and marginalised groups.
In January 2023, we launched the £12 million Click Start programme, funded by Nominet. This nationwide initiative brings together educators, employers, and charities to tackle the UK’s digital skills gap and improve social mobility. Click Start provides technical and employability training, offering broad online courses and intensive deep provision programmes for those facing substantial barriers. By removing financial and structural obstacles, we are opening pathways to digital careers for people who have traditionally been excluded, transforming the UK workforce and creating new opportunities for individuals from diverse backgrounds.
Craig Walker
The Institute of Coding (IoC), led by the University of Bath, is a national collaboration of universities, employers, and charities dedicated to closing the UK’s digital skills gap and driving social mobility. Our core mission is to make high-quality, inclusive digital education accessible to all, with a special focus on underrepresented and marginalised groups. Since our launch in 2018, we have developed over 150 courses in collaboration with 35 UK universities, enrolling over 1 million learners. Our efforts have yielded a significant impact: 47% of our learners identify as women (compared to the UK tech average of 25%), 54% come from underrepresented ethnic backgrounds, and 32% were unemployed at the start of their training. By removing financial and structural barriers, we are transforming the face of the UK tech workforce and creating new opportunities for those traditionally excluded from digital careers.