Digital Leader of the Year
Individuals
Digital Leader of the Year | Young Digital Leader of the Year | AI Expert of the Year
Product or Service
AI Innovation of the Year | Digital Public Service Innovation of the Year | Digital Skills or Talent Initiative of the Year | Geospatial Innovation of the Year | GreenTech Innovation of the Year | HealthTech Innovation of the Year
Organisations
Claire Reynolds
Director of Third Sector
I am passionate about delivering meaningful social impact. With 15 years’ experience in-house at charities, leading digital transformation and user-centred design, I’m proud to head up the third sector portfolio at Healthia (formerly Mace & Menter). I work alongside a talented team with a shared goal: creating better experiences to deliver better outcomes.
Throughout my career, including recent projects with Macmillan, With You, Breast Cancer Now, NHS Gloucestershire and the V&A, I’ve focused on developing new or enhancing existing services for patients, staff and carers, both on- and offline. Service design and research have been key tools, enabling informed decision-making and de-risking transformation.
Service design is also critical in breaking down internal silos that can slow progress. I’m passionate about helping more charities embed service design and research capabilities, and I aim to support organisations in recognising the value of design thinking by fostering a collaborative, one-team approach on all my projects.