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Tackling Mobile Performance Problems in Westminster
The core idea is to provide an effective evidence base that empirically brings to life our anecdotal evidence of poor mobile user experience in Westminster. Over two months in early 2024, the council and Inakalum surveyed the borough, using normal mobile phones hosted in Veolia waste collection trucks, to identify the capacity challenges in the city.
The devices collected the data required to map capacity problems across all major mobile networks. By using waste trucks, we captured data in the morning, afternoon and evening, showing how capacity changes throughout the day. This data revealed specific areas of congestion and provided evidence for discussions with planners, so network connectivity can be factored into the planning process and help inform our Infrastructure Development Plan. Additionally, Ontix is leveraging the data to target areas for additional small cell deployments, which is the primary method of addressing capacity problems in dense urban areas.